Well I opened my on-line BT bill on the 11th of the month and straight away I notice there are changes on the bill. The first was a refund of 6 days payment and recharged at a higher price, I thought that once they had accepted a payment for a service that payment was legal and binding. Says something about BT if they can refund a payment then submit another bill for a new higher price!
Straight away a look up another provider and sign up as I never received any notification from BT that they were putting the price up, either through snail mail or email, I then look up cancelling mid contract and one of the first results gives me this http://consumers.ofcom.org.uk/news/protection-for-consumers-against-mid-contract-price-rises/
It basically says that they should allow customers to move without any penalty mid contract if they increase the prices I sent this and the relevant part, plus the whole link to Libby Barr at BT needless to say I heard feck all, so posted on their facebook page which they took down but contacted me asking for details which they got.
They gave me a reference number and claimed to get back in 48 to 72 hours, we are now 22 hours from the 72 hour mark and still no response. The price increase may be minimal in the terms of BT but they conned me 12 months ago into signing up to BT SPORT to stop the payment of £5 a month they now give it free to broadband users so like I said I feel conned into signing up to an 18 month subscription, in a way their price rise has come as a bit of a blessing in disguise that should allow me to free myself from the clutches of BT, even if the new provider I chose is owned by BT and the only network I can get BROADBAND on is a BT line, that is until Virgin put their network in round here.
Straight away a look up another provider and sign up as I never received any notification from BT that they were putting the price up, either through snail mail or email, I then look up cancelling mid contract and one of the first results gives me this http://consumers.ofcom.org.uk/news/protection-for-consumers-against-mid-contract-price-rises/
It basically says that they should allow customers to move without any penalty mid contract if they increase the prices I sent this and the relevant part, plus the whole link to Libby Barr at BT needless to say I heard feck all, so posted on their facebook page which they took down but contacted me asking for details which they got.
They gave me a reference number and claimed to get back in 48 to 72 hours, we are now 22 hours from the 72 hour mark and still no response. The price increase may be minimal in the terms of BT but they conned me 12 months ago into signing up to BT SPORT to stop the payment of £5 a month they now give it free to broadband users so like I said I feel conned into signing up to an 18 month subscription, in a way their price rise has come as a bit of a blessing in disguise that should allow me to free myself from the clutches of BT, even if the new provider I chose is owned by BT and the only network I can get BROADBAND on is a BT line, that is until Virgin put their network in round here.
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