Well, I have been with my new utility supplier for just over 4 months. What I thought would be a simple move has turned out to be anything but.
First off my monthly statements were not put on my account for me to read even though I had given them the monthly readings every month.
Secondly, they had used a far lower reading for my electric than the total that was taken from my smart meter, British gas had only given them, or so it appeared, the reading for the electric used Monday to Saturday and not added the free-time units to the total reading, or they had given them the two figures and someone at the new supplier had just taken the higher figure as my meter reading and not added the 1900 units of free-time used, so when they actually got my bills up and running the first months reading had nearly 1900 units that were used as a free-time user when with British Gas.
That along with the monthly reading I had submitted gave me a monthly bill of £250. I downloaded all the monthly statements then went to my old supplier and got a copy of my final bill and to my horror, they had the bill as to separate units, free-time and non-free-time, giving readings of 7900 and 1900, that added together was within about 30 units of the reading I had given the person on the day I moved, 30 units I can live with but 1900 I will query, I knew there must have to be something wrong when I gave them the reading over web chat, he asked when I took the reading when I had taken the reading, which was only 30 minutes before I gave it to him.
Then the new supplier had upped my monthly fee from £8.99 to £11.99 but kept my monthly direct debit at just £32 a month.
I contacted them about the 1900 units and enclosed a screen capture of the readings from my final bill. I got an email asking me to call them, I don't know why as all the info was in the email I sent them then I get another email about a week after calling them asking for a photo of the meter readings if they meant a reading of the two unit amounts then even a smart meter is not that smart it only keeps readings of your present units used so the supplier can work out the bill, anyway I sent
the photo of the present reading which had now gone up to 10,750, approx, and now the unit in the kitchen is on the blink as the thing only says trying to connect to the smart meter, I cannot get any more meter readings. The meter is in an awkward place to see the unit.
It is seven days since I sent them the reading on the meter and they said it would take about fourteen days so they have at least seven days left, although I will give them at least twenty-eight days. But, how hard could it be to email British Gas and ask them for a total of the final readings? If they cannot then I will ask for a letter of deadlock and contact the energy regulator, I bet they see it as an easy case just like I do, it's a case of the total units used against the previous suppliers reading used by my new supplier. I think they sent a copy of my readings as they put them on my final bill, 7900 and 1900 free-time and the new supplier, https://outfoxthemarket.co.uk/How-it-works.aspx
just read the top reading, but I have one question? How do I use over half my yearly usage in one month, then in extremely cold weather only use a quarter of the amount, moneywise, the following month? Unless you are using the amount of electric of a small club there is no way you can use nearly £250 of electric in one month. I hope they sort it out because this time I chose the cheapest supplier overall and that is one thing I swore I would never do, I could have saved about £40 less with one or two other suppliers but this offer was just too good so I tried it. Besides I was getting regular repayments from British gas who I was paying £56 a month for their service, over 12 months I got over £240 back, even so, that still makes it cheaper than British Gas.
First off my monthly statements were not put on my account for me to read even though I had given them the monthly readings every month.
Secondly, they had used a far lower reading for my electric than the total that was taken from my smart meter, British gas had only given them, or so it appeared, the reading for the electric used Monday to Saturday and not added the free-time units to the total reading, or they had given them the two figures and someone at the new supplier had just taken the higher figure as my meter reading and not added the 1900 units of free-time used, so when they actually got my bills up and running the first months reading had nearly 1900 units that were used as a free-time user when with British Gas.
That along with the monthly reading I had submitted gave me a monthly bill of £250. I downloaded all the monthly statements then went to my old supplier and got a copy of my final bill and to my horror, they had the bill as to separate units, free-time and non-free-time, giving readings of 7900 and 1900, that added together was within about 30 units of the reading I had given the person on the day I moved, 30 units I can live with but 1900 I will query, I knew there must have to be something wrong when I gave them the reading over web chat, he asked when I took the reading when I had taken the reading, which was only 30 minutes before I gave it to him.
Then the new supplier had upped my monthly fee from £8.99 to £11.99 but kept my monthly direct debit at just £32 a month.
I contacted them about the 1900 units and enclosed a screen capture of the readings from my final bill. I got an email asking me to call them, I don't know why as all the info was in the email I sent them then I get another email about a week after calling them asking for a photo of the meter readings if they meant a reading of the two unit amounts then even a smart meter is not that smart it only keeps readings of your present units used so the supplier can work out the bill, anyway I sent
the photo of the present reading which had now gone up to 10,750, approx, and now the unit in the kitchen is on the blink as the thing only says trying to connect to the smart meter, I cannot get any more meter readings. The meter is in an awkward place to see the unit.
It is seven days since I sent them the reading on the meter and they said it would take about fourteen days so they have at least seven days left, although I will give them at least twenty-eight days. But, how hard could it be to email British Gas and ask them for a total of the final readings? If they cannot then I will ask for a letter of deadlock and contact the energy regulator, I bet they see it as an easy case just like I do, it's a case of the total units used against the previous suppliers reading used by my new supplier. I think they sent a copy of my readings as they put them on my final bill, 7900 and 1900 free-time and the new supplier, https://outfoxthemarket.co.uk/How-it-works.aspx
just read the top reading, but I have one question? How do I use over half my yearly usage in one month, then in extremely cold weather only use a quarter of the amount, moneywise, the following month? Unless you are using the amount of electric of a small club there is no way you can use nearly £250 of electric in one month. I hope they sort it out because this time I chose the cheapest supplier overall and that is one thing I swore I would never do, I could have saved about £40 less with one or two other suppliers but this offer was just too good so I tried it. Besides I was getting regular repayments from British gas who I was paying £56 a month for their service, over 12 months I got over £240 back, even so, that still makes it cheaper than British Gas.
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