about a week ago I ordered a solid wood wardrobe, it was delivered today, my son was in for the delivery. My son unpacked the wardrobe to put together, he shredded the packaging as he went but when he got to the double wardrobe he noticed that the back was smashed. He called me while I was out doing some shopping to tell me he had called them and what I had to do, simply email customerserviceATjdglobal.co.uk and send photo's of the damaged item, simple I hear you say!
Well it was anything but simple first I went through their site but the broken item the 2 door top wardrobe would not let me click on it and choose 1, it's as if they had not put this part in the set or deliberately sent the faulty item in the hope I would not send it back due to their stupid rules like paying return costs, well they have another thing coming, no one should be out of pocket for damaged goods.
Second attempt I used the email address given to my son, customerserviceATjdglobal.co.uk, I wrote out the email attached the 3 photo's the full item photo was not possible because in the first one then sent it within 5 minutes I had a delivery failure notification
Attempt number 3 this time I sent a general enquiry, but with no photo's, possibly goes to the same office, and is just responded too, or as maybe the case not responded too. I found a face book page, oak furniture land problems knowing what I know after this delivery I wouldn't have bought from them.
I also hit on the idea of emailing the CEO of oak furniture land as well so sent him an email with the 3 pictures I had put in the bounced email. If it only pisses him off it will be enough, and if they say I have got to accept a repair them comes the master stroke I will contact my bank for a chargeback claim citing faulty goods and send them the pictures and the amount I want to claim back if I lose I will then go to the financial ombudsman service and if necessary take action in court against the CEO of oak furniture land.
£600, minus a few pence is a lot of money for an item that should last a lifetime. It didn't make it to my home undamaged, it either got knocked over and broke in a warehouse or in transit somewhere
One thing about oak furniture land is that after the delivery you don't see any items as previously ordered. The Phoenix Shabby Chic Solid Mango Triple Wardrobe 2 Door Top, is the damaged part that is the one that won't let me put a 1 next to the item and follow on to next and say it's damaged, this leads me to thinking they knew the item was, or may be damaged, before they sent it and altered it on their site so I couldn't report a damaged product.
Today I got 3 calls all missed from oak furniture land then around 16.30 a 4th one, I get that one, they have been told to contact me about the wardrobe by the CEO after I contacted him so some good has come out of it. They ask if I would like to look on their site for another 3 door wardrobe but they have none in that price range of £600 the next one is £699 then £750 or £799 more than I wanted to pay because I also have a new bed coming.
I am stuck with the busted wardrobe until the 27th when they will collect it then when they have it back give a refund.
Well it was anything but simple first I went through their site but the broken item the 2 door top wardrobe would not let me click on it and choose 1, it's as if they had not put this part in the set or deliberately sent the faulty item in the hope I would not send it back due to their stupid rules like paying return costs, well they have another thing coming, no one should be out of pocket for damaged goods.
Second attempt I used the email address given to my son, customerserviceATjdglobal.co.uk, I wrote out the email attached the 3 photo's the full item photo was not possible because in the first one then sent it within 5 minutes I had a delivery failure notification
Attempt number 3 this time I sent a general enquiry, but with no photo's, possibly goes to the same office, and is just responded too, or as maybe the case not responded too. I found a face book page, oak furniture land problems knowing what I know after this delivery I wouldn't have bought from them.
I also hit on the idea of emailing the CEO of oak furniture land as well so sent him an email with the 3 pictures I had put in the bounced email. If it only pisses him off it will be enough, and if they say I have got to accept a repair them comes the master stroke I will contact my bank for a chargeback claim citing faulty goods and send them the pictures and the amount I want to claim back if I lose I will then go to the financial ombudsman service and if necessary take action in court against the CEO of oak furniture land.
£600, minus a few pence is a lot of money for an item that should last a lifetime. It didn't make it to my home undamaged, it either got knocked over and broke in a warehouse or in transit somewhere
One thing about oak furniture land is that after the delivery you don't see any items as previously ordered. The Phoenix Shabby Chic Solid Mango Triple Wardrobe 2 Door Top, is the damaged part that is the one that won't let me put a 1 next to the item and follow on to next and say it's damaged, this leads me to thinking they knew the item was, or may be damaged, before they sent it and altered it on their site so I couldn't report a damaged product.
Today I got 3 calls all missed from oak furniture land then around 16.30 a 4th one, I get that one, they have been told to contact me about the wardrobe by the CEO after I contacted him so some good has come out of it. They ask if I would like to look on their site for another 3 door wardrobe but they have none in that price range of £600 the next one is £699 then £750 or £799 more than I wanted to pay because I also have a new bed coming.
I am stuck with the busted wardrobe until the 27th when they will collect it then when they have it back give a refund.
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