Just over a month ago I bought a new PC windows 8.1, 12 GB RAM 2Gb graphics are the basic configurations of the PC.
After 4 days it just refused to start up so after 4 hours I phoned their support number and was told to turn the PC off by the power button then turn it back on still the same I told them, I had already tried it twice before calling them, they told me to call the other number to send it back for repair, I nearly told them it wasn't fit for purpose and I wanted NEW but decided it may be an update glitch and they will install a patch to stop it happening. They did this and replaced the graphics card as well, one of the nodules for the D-SUB connection was missing.
A week later it returned and the first thing I did was turn off automatic updates, all has gone well until I downloaded itunes to stream a pre-release of ROCK OR BUST the latest AC/DC new album. then the machine refused to shut down.
I tried a few things even a download to stop fast start-up but that failed but the actual solution was a very simple one just uninstall itunes the machine is 64bit so I had installed the 64bit version of itunes.
First I uninstalled all the junk to do with itunes using revo uninstaller then as itunes didn't show I searched for it then uninstalled it then shut down the PC success the PC was now working as it should again.
Sometimes the simple solution is the best answer, in the time I have had this PC it has caused more problems than my last one, windows 7 home, did in nearly 6 years, this PC is no faster than the old one that was a 2.6 Athlon quad core with 1Gb graphics and 4 Gb RAM. I may send it back to the manufacturer for repair and have more RAM installed.
EDIT
I found out why my PC wouldn't shut down properly it's my USB3 2 Terabyte external hard drive it stops the PC from shutting down since I disconnected it I haven't had the machine not shut down but the 500Gb USB2 works perfectly. I just started fast start up to see if the machine shuts down if it does then I effectively have 2 USB3 ports that are FUBAR.
After 4 days it just refused to start up so after 4 hours I phoned their support number and was told to turn the PC off by the power button then turn it back on still the same I told them, I had already tried it twice before calling them, they told me to call the other number to send it back for repair, I nearly told them it wasn't fit for purpose and I wanted NEW but decided it may be an update glitch and they will install a patch to stop it happening. They did this and replaced the graphics card as well, one of the nodules for the D-SUB connection was missing.
A week later it returned and the first thing I did was turn off automatic updates, all has gone well until I downloaded itunes to stream a pre-release of ROCK OR BUST the latest AC/DC new album. then the machine refused to shut down.
I tried a few things even a download to stop fast start-up but that failed but the actual solution was a very simple one just uninstall itunes the machine is 64bit so I had installed the 64bit version of itunes.
First I uninstalled all the junk to do with itunes using revo uninstaller then as itunes didn't show I searched for it then uninstalled it then shut down the PC success the PC was now working as it should again.
Sometimes the simple solution is the best answer, in the time I have had this PC it has caused more problems than my last one, windows 7 home, did in nearly 6 years, this PC is no faster than the old one that was a 2.6 Athlon quad core with 1Gb graphics and 4 Gb RAM. I may send it back to the manufacturer for repair and have more RAM installed.
EDIT
I found out why my PC wouldn't shut down properly it's my USB3 2 Terabyte external hard drive it stops the PC from shutting down since I disconnected it I haven't had the machine not shut down but the 500Gb USB2 works perfectly. I just started fast start up to see if the machine shuts down if it does then I effectively have 2 USB3 ports that are FUBAR.
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