At the beginning of the year, 2018, I moved energy supplier from British Gas (BG) to Outfox The Market. The price they quoted for electric and gas made it too good an offer to turn down, even though I could have waited 6 weeks and switched free of charge as I would be within the leaving period where they are not supposed to charge customers, but the prices seemed too good to miss out on. As I was on the free time package, even I couldn't believe the quote they gave £32.07
I moved on the 4/1/18, paying BG £40 for the privilege of leaving them. Move on to 2/2/18 I send in my meter reading from the IHD I put them in and press send they aren't accepted, I think little of it. I didn't get a bill and no money went out of the on-line account but on the 4th another £32.07 went out of the bank account and my utility account went up to £64.14 and the same the following month no bill and the utility account went up to £96.21. At the end of March I am a bit annoyed so go onto the web chat and contact them, 10 minutes later someone answers, in the end he takes the meter reads and that's when it started. I should have known when he asked when the reading was taken and I told him the first one was at 09:15 on the day of the move, he then said they would sort out the bills and that's when I got the shock of the first bill a week later, the best part of £260 for January.
I start emailing them and eventually a few months later I find that I should have given the ACT ! reading, that's if I had known how to access all the meter readings. I am eventually told how to get the readings by pressing button B then scrolling through but this is July and I been with them 7 months. In that time I have been told my opening reading was 7906 and not the 9776 I gave when I contacted them that is how I ended up with a £260 bill that should have been for about £37, I get the readings put right but it doesn't last long as I have put in a meter read from the IHD and that is going to put the bill back up as it was before so I fire off another email asking that they take off the free time reading but instead they call me and ask for photo's of the meter readings, this is when I find out how to get the readings of all the readings on the meter. Even now it still reads two readings one for 160 hours, and one for an 8 hour period that was the free time from BG. I ask them to take off the free time reading used when I was with BG.
I have put in a total reading of 11151 just before I found out about multi meter readings
I moved on the 4/1/18, paying BG £40 for the privilege of leaving them. Move on to 2/2/18 I send in my meter reading from the IHD I put them in and press send they aren't accepted, I think little of it. I didn't get a bill and no money went out of the on-line account but on the 4th another £32.07 went out of the bank account and my utility account went up to £64.14 and the same the following month no bill and the utility account went up to £96.21. At the end of March I am a bit annoyed so go onto the web chat and contact them, 10 minutes later someone answers, in the end he takes the meter reads and that's when it started. I should have known when he asked when the reading was taken and I told him the first one was at 09:15 on the day of the move, he then said they would sort out the bills and that's when I got the shock of the first bill a week later, the best part of £260 for January.
I start emailing them and eventually a few months later I find that I should have given the ACT ! reading, that's if I had known how to access all the meter readings. I am eventually told how to get the readings by pressing button B then scrolling through but this is July and I been with them 7 months. In that time I have been told my opening reading was 7906 and not the 9776 I gave when I contacted them that is how I ended up with a £260 bill that should have been for about £37, I get the readings put right but it doesn't last long as I have put in a meter read from the IHD and that is going to put the bill back up as it was before so I fire off another email asking that they take off the free time reading but instead they call me and ask for photo's of the meter readings, this is when I find out how to get the readings of all the readings on the meter. Even now it still reads two readings one for 160 hours, and one for an 8 hour period that was the free time from BG. I ask them to take off the free time reading used when I was with BG.
I have put in a total reading of 11151 just before I found out about multi meter readings
